Unable to cancel subscription

Am I the only one unable to cancel my subscription? I wrote the support team 15 days ago and still haven’t gotten a response. I should be able to cancel the subscription without first having to contact the support team, like any other platform.

I did the same and haven’t received a message either. I find it very odd.

Hello, thank you for voicing your concerns. We are sorry that we have not address your issues accordingly. Please do try and contact us again at support@pandanese.com or simply leave a message at the chat button on the admin dashboard page. We will be sure to help you out and resolve the issue. We apologize for the inconvenience and that you for you patience :slight_smile: